At Compass Rose, we recognize the importance of Community Operations Management for the successful day-to-day operation of your residential community or association. When you choose us as your Community Association Management company, you’re choosing the highest level of attention to the shared amenities, spaces, and policies that make your association feel like a community.
Keeping up with all of the responsibilities included in community operation management can be complicated. Successful community management requires a broad range of skills, from communication to budgeting. Our experienced professionals can handle all of the budgeting, maintenance, and reporting needed to keep your homeowners’ or condo association running smoothly.
What is Community Operations Management?
Community operations management handles all the various responsibilities related to common areas. We also handle anything involving the community as a whole, rather than individual properties or units. This means that our community managers have a broad understanding of how the business of the homeowners’ or condo association is run.
Don’t confuse community managers with property managers. The two roles may have some overlapping responsibilities. But they are distinct positions. Property managers deal with issues related to individual units. This can include repairs and maintenance, bringing in new renters, and collecting rent payments. Our community managers perform a similar function for the overall community, in addition to budget and policy enforcement responsibilities.
Community managers report directly to the association’s board and do not deal with renters or homeowners directly.
What are a Community Manager’s Responsibilities?
The specifics of community operations depend on the nature of the particular community. A condo building association and a suburban homeowners’ association will have different needs and different shared resources and amenities to be managed. Regardless, our community operations managers are usually responsible for maintaining common areas. They also handle the association’s budget and enforce the association’s rules and policies.
A community operations manager will perform inspections and handle the maintenance of any common areas. These include amenities like pools and tennis courts, as well as parks, entrance areas, and any other common areas. In addition, community operations can handle lawn maintenance in a suburban neighborhood and upkeep of the building as a whole in a condo association. Community managers are also responsible for choosing and hiring vendors and authorizing payments for any of these maintenance needs.
Community managers also handle one-time projects like new construction or upgrades to common areas and amenities. Like with regular maintenance, this includes hiring the necessary contractors, monitoring the status of the project, and reporting back to the board.
Community managers help with the association’s budget and accounting. This can include providing financial reports to the board, keeping the association’s books, and monitoring the association’s banking data. Community managers also collect association dues and other fees.
Our community operations managers spend plenty of time on the property or in the neighborhood. This is so they can identify and correct violations of the association’s rules and policies quickly. Having a professional in this role allows for the fair and objective implementation of rules to keep the community up to the association’s standards.